Disability Inclusion in the Workplace

Moving beyond performative accolades toward genuine accessibility and inclusion

Darren Bates
3 min readMar 30, 2023

--

In recent years, the corporate world has made some strides in recognizing the value and potential of disabled employees. But the question remains: are companies committed to creating inclusive and accessible workplaces or just paying lip service?

Despite the growing recognition of the need for disability inclusion, there is a noticeable gap between the accolades that companies receive and the meaningful actions they take.

While many companies are quick to tout their diverse hiring practices and high scores on disability equality indexes, disabled employees often still face systemic barriers and discrimination in the workplace.

It’s time for companies to go beyond performative gestures and make fundamental, lasting changes to support disabled individuals in the workforce.

Performative Accolades vs. Real Change

Many companies have received recognition for their efforts to promote disability inclusion. Yet, it’s not enough to score high on disability equality indexes or boast about their diverse hiring practices if they overlook the needs of their disabled employees. Creating genuinely inclusive and accessible workplaces requires meaningful change that addresses the systemic barriers that disabled employees face. This includes providing accessible technology, creating a culture of inclusion, and addressing ableism and discrimination.

Challenges Faced by Disabled Employees

Disabled individuals face systemic discrimination and ableism in the workplace, with only 33.1% of working-age disabled people in the US participating in the workforce, compared to 76.6% of non-disabled individuals. Disabled individuals who belong to multiple marginalized groups, such as disabled people of color or disabled LGBTQ+ individuals, face unique challenges compounded by intersecting forms of discrimination. Companies must acknowledge and address these intersections to create accessible and inclusive workplaces.

Best Practices for Disability Inclusion

So what does real change look like for disability inclusion? It means incorporating principles of universal design, collaborating with disability advocacy groups and service providers, providing qualified training and education for HR professionals and others across the enterprise, and, most importantly, incorporating the voices and experiences of disabled employees in decision-making processes.

The Role of Consumers and Employees

Creating accessible and inclusive workplaces is not solely the responsibility of companies. As consumers and employees, we can hold companies accountable and demand transparency and real change. We can use our purchasing power to support companies that prioritize disability inclusion and amplify the voices of disabled employees. We can advocate for accessible products and services and choose to do business with companies that prioritize disability inclusion. We can also call out companies that engage in performative accolades without committing to meaningful change. Social media is a powerful tool for amplifying the voices of disabled individuals and holding companies accountable. Let’s use that power!

Employees can also play a role in promoting accessibility and disability inclusion in the workplace. They can advocate for policies and practices that promote accessibility and inclusion and use their collective power to effect change within their workplaces and beyond.

Performative accolades don’t create accessible and inclusive workplaces. Companies must take meaningful action to create environments that value and support disabled individuals. Creating genuinely accessible and inclusive workplaces requires real effort, collaboration, and a commitment to addressing the systemic barriers that disabled employees face. As consumers and employees, it’s our responsibility to hold companies accountable and demand transparency and real change.

Thank you. Pass it on.

--

--

Darren Bates

Internationally recognized as a visionary thought leader in Global Accessibility and Disability Inclusion, Smart City Innovation and Human-Centered Urban Design